service | Cooler Insights

Why No Service (Or Self-Service) May Be The Best Service

Walter — Sun, 01 Sep 2013 05:31:00 +0000

Can "no service" be the best customer service solution in the age of technology and tight manpower? Here are 8 steps to consider.

The post Why No Service (Or Self-Service) May Be The Best Service first appeared on Cooler Insights.

The 5 Rs of Curation

Walter — Sun, 02 Jun 2013 02:15:00 +0000

In the past, curation was an arcane art that is reserved only for the privileged few. Not any more, it seems. Uncover the 5 Rs of curation and apply it to your business.

The post The 5 Rs of Curation first appeared on Cooler Insights.

Four Tools to Improve Productivity

Walter — Wed, 06 Mar 2013 17:46:00 +0000

What tools can companies use to improve their productivity? Consider using these four tools to map out key processes, identify gaps, and improve efficiencies.

The post Four Tools to Improve Productivity first appeared on Cooler Insights.

Eat Play Shop at Johor Bahru

Walter — Sat, 16 Feb 2013 04:02:00 +0000

What are Johor Bahru’s (JB) malls like? Do they really offer great value for shoppers? Recently, my wife and I decided to revisit JB’s shopping malls after hearing positive things (mainly how cheap it was to buy books from Popular) about our closest neighbouring city from friends. As we’re pretty time-starved, we chose to focus […]

The post Eat Play Shop at Johor Bahru first appeared on Cooler Insights.

3 Ways to be Good, Better and Best

Walter — Thu, 11 Feb 2010 23:25:00 +0000

Teamy the Bee at NHB’s Love Me Love Me Not Exhibition (Courtesy of Youth.sg) Anybody who has been around long enough would have heard that old anthem for productivity helmed by the mascot “Teamy” the Bee . Perpetuated by the National Productivity Board in the 1980s (now SPRING Singapore), it goes something like this… “Good […]

The post 3 Ways to be Good, Better and Best first appeared on Cooler Insights.

How Retailers Can Go Wrong

Walter — Sun, 21 Jan 2007 14:12:00 +0000

Recently, my wife and I had the chance to speak to a young girl working at a specialty retail outlet at VivoCity. The circumstances which led to this were rather unpleasant, and I prefer not to go into details. Our conversation was pretty enlightening though. It revealed some serious flaws which certain (not all) retail […]

The post How Retailers Can Go Wrong first appeared on Cooler Insights.

7 As of Marketing Experiences

Walter — Fri, 12 Jan 2007 11:00:00 +0000

How do you market a lifestyle destination like a theme park, restaurant, mall, or museum? Do the traditional 4 Ps still work? Consider the Experience Mix here.

The post 7 As of Marketing Experiences first appeared on Cooler Insights.

Childcare Leave and Dell Heaven

Walter — Mon, 08 Jan 2007 09:00:00 +0000

Yes, I am back online! It sure feels good to be connected again, after last fortnight’s scary episode. First, I must share that I took childcare MC leave today to bring my kid to the paediatrician. He was the latest victim, together with my wife and I, of some gastric related flu. It was some […]

The post Childcare Leave and Dell Heaven first appeared on Cooler Insights.

Why Japanese Service is Ichiban

Walter — Sat, 23 Dec 2006 01:45:00 +0000

Even fish mongers treat you like a god! A key reason why I enjoyed my recent vacation to Hokkaido so much was the customer experience. Let’s face it. Japanese service quality is light years ahead of ours. Almost everybody I know who visited Japan raved about it. However, they do also have certain chinks in […]

The post Why Japanese Service is Ichiban first appeared on Cooler Insights.

Replace Without Question

Walter — Sat, 16 Dec 2006 13:26:00 +0000

Just got back from a fabulous holiday in wintry Hokkaido. Will blog about it soon. Meanwhile, another brilliant example of how service should be from Seth Godin. No questions asked and no serial number, receipt, warranty card or other forms of authentication needed. Just what we need here in “black and white” Singapore. Laurie writes, […]

The post Replace Without Question first appeared on Cooler Insights.