service excellence | Cooler Insights

The True Price of Excellent Service in Singapore

Walter — Thu, 04 Dec 2014 10:05:06 +0000

How much would you pay for excellent service in Singapore? Beyond money, what else can we do to raise service standards here?

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Wow Customers with Anticipatory Service

Walter — Mon, 25 Nov 2013 05:08:00 +0000

How do you create memorable and delightful customer experiences? The secret lies in anticipating their needs and meeting them before they ask. More here.

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Five Ways to Boost Productivity of SME Retailers

Walter — Tue, 26 Mar 2013 23:40:00 +0000

How can SME retailers boost productivity and compete against online competition from giants like Amazon and Alibaba? Here are some strategies to consider.

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Owning Your Customer’s Experience (Part 2)

Walter — Thu, 10 Jan 2013 16:14:00 +0000

Does your organisation hold a common view of the customer experience? Here are some steps to consider when implementing your customer experience strategy.

The post Owning Your Customer’s Experience (Part 2) first appeared on Cooler Insights.

Owning Your Customer’s Experience (Part 1)

Walter — Tue, 08 Jan 2013 16:12:00 +0000

What can tourism businesses like hotels, restaurants, travel agencies and attraction operators do to create memorable and distinctive customer experiences?

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Great Service = Great Marketing

Walter — Wed, 02 Jan 2013 05:21:00 +0000

Robinsons is an icon of service in Singapore (image courtesy of goodcitydeals) What is the best way to trigger positive and enduring word of mouth? Is it… A) Rolling out fantastic promotions and irresistible deals, such as two-for-one deals or “everybody-win” contests? B) Creating fantastic publicity events, like the recent jump from space by Felix […]

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You Are Probably Guilty Of These Customer Service Mistakes

Walter — Thu, 26 Aug 2010 22:14:00 +0000

You don't need to be a customer service hero to win their hearts and wallets. Instead, focus on fixing their pain points. Here's how.

The post You Are Probably Guilty Of These Customer Service Mistakes first appeared on Cooler Insights.

Ritz Carlton’s Legendary Service

Walter — Sat, 12 Jun 2010 23:07:00 +0000

Stayed at a Ritz-Carlton hotel before? If you did, you'd probably be awed by their impeccable service. Here's how they did it.

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Creating Exceptional Customer Experiences

Walter — Sat, 30 Jan 2010 01:39:00 +0000

How can retail and service businesses differentiate themselves through service? Consider these strategies to creating exceptional customer experiences.

The post Creating Exceptional Customer Experiences first appeared on Cooler Insights.