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	<title>sentosa | Cooler Insights</title>
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		<title>How Service Leaders Innovate</title>
		<link>https://stg.coolerinsights.com/2012/12/how-service-leaders-innovate/</link>
					<comments>https://stg.coolerinsights.com/2012/12/how-service-leaders-innovate/#comments</comments>
		
		<dc:creator><![CDATA[Walter]]></dc:creator>
		<pubDate>Fri, 28 Dec 2012 19:20:00 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[Business and Management]]></category>
		<category><![CDATA[customer experience]]></category>
		<category><![CDATA[lifestyle marketing]]></category>
		<category><![CDATA[sentosa]]></category>
		<category><![CDATA[service quality]]></category>
		<category><![CDATA[tourism]]></category>
		<category><![CDATA[visitor attractions]]></category>
		<category><![CDATA[Visitor experience]]></category>
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					<description><![CDATA[<p>Sentosa&#8217;s WAVE ensures that guest centric values are instilled in all employees (courtesy of Sentosa) What distinguishes service stars from other establishments? Is there a magic formula? Well, the answer is less to do with rocket science than with investing in people. As a judge for the Singapore Experience Awards 2012, I was recently invited [&#8230;]</p>
The post <a href="https://stg.coolerinsights.com/2012/12/how-service-leaders-innovate/">How Service Leaders Innovate</a> first appeared on <a href="https://stg.coolerinsights.com">Cooler Insights</a>.]]></description>
		
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			<slash:comments>1</slash:comments>
		
		
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		<title>A Sparkling New Jewel in the Night Sky</title>
		<link>https://stg.coolerinsights.com/2010/07/a-sparkling-new-jewel-in-the-night-sky/</link>
					<comments>https://stg.coolerinsights.com/2010/07/a-sparkling-new-jewel-in-the-night-sky/#comments</comments>
		
		<dc:creator><![CDATA[Walter]]></dc:creator>
		<pubDate>Sat, 24 Jul 2010 00:06:00 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[mount faber]]></category>
		<category><![CDATA[sentosa]]></category>
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					<description><![CDATA[<p>Last night, my family and I decided to venture on the new and improved Jewel Cable Car ride from Mount Faber to Sentosa. Living just a stone&#8217;s throw away from the Jewel Box (with the view of Mount Faber from our window), we were really looking forward to going on our latest aerial adventures, suspended [&#8230;]</p>
The post <a href="https://stg.coolerinsights.com/2010/07/a-sparkling-new-jewel-in-the-night-sky/">A Sparkling New Jewel in the Night Sky</a> first appeared on <a href="https://stg.coolerinsights.com">Cooler Insights</a>.]]></description>
		
					<wfw:commentRss>https://stg.coolerinsights.com/2010/07/a-sparkling-new-jewel-in-the-night-sky/feed/</wfw:commentRss>
			<slash:comments>4</slash:comments>
		
		
			</item>
		<item>
		<title>A Day at the Beach</title>
		<link>https://stg.coolerinsights.com/2007/06/a-day-at-the-beach/</link>
					<comments>https://stg.coolerinsights.com/2007/06/a-day-at-the-beach/#respond</comments>
		
		<dc:creator><![CDATA[Walter]]></dc:creator>
		<pubDate>Sun, 17 Jun 2007 02:42:00 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[family]]></category>
		<category><![CDATA[personal]]></category>
		<category><![CDATA[sentosa]]></category>
		<guid isPermaLink="false">http://coolerinsights.com/uncategorized/2007/06/a-day-at-the-beach/</guid>

					<description><![CDATA[<p>We recently brought Ethan to Sentosa&#8217;s Siloso Beach to have fun frolicking in the water while building sand castles. By now, you probably would have guessed that we prefer the great outdoors to spending time shopping in artificially controlled environments. Here&#8217;s a short clip of Ethan with Tina building a sand castle. When was the [&#8230;]</p>
The post <a href="https://stg.coolerinsights.com/2007/06/a-day-at-the-beach/">A Day at the Beach</a> first appeared on <a href="https://stg.coolerinsights.com">Cooler Insights</a>.]]></description>
		
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			<slash:comments>0</slash:comments>
		
		
			</item>
		<item>
		<title>Chilling Out at Cafe del Mar</title>
		<link>https://stg.coolerinsights.com/2007/04/chilling-out-at-cafe-del-mar/</link>
					<comments>https://stg.coolerinsights.com/2007/04/chilling-out-at-cafe-del-mar/#comments</comments>
		
		<dc:creator><![CDATA[Walter]]></dc:creator>
		<pubDate>Fri, 27 Apr 2007 23:57:00 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[sentosa]]></category>
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					<description><![CDATA[<p>View of coconut trees at Siloso Beach After dinner on Friday, I drove my family over to Sentosa just to check out its night vibes. As usual, there were the tour groups who were just leaving after attending the island&#8217;s new night attraction Songs of the Sea. We decided to check out the beaches and [&#8230;]</p>
The post <a href="https://stg.coolerinsights.com/2007/04/chilling-out-at-cafe-del-mar/">Chilling Out at Cafe del Mar</a> first appeared on <a href="https://stg.coolerinsights.com">Cooler Insights</a>.]]></description>
		
					<wfw:commentRss>https://stg.coolerinsights.com/2007/04/chilling-out-at-cafe-del-mar/feed/</wfw:commentRss>
			<slash:comments>10</slash:comments>
		
		
			</item>
		<item>
		<title>In the Jaws of a Merlion</title>
		<link>https://stg.coolerinsights.com/2007/04/in-the-jaws-of-a-merlion/</link>
					<comments>https://stg.coolerinsights.com/2007/04/in-the-jaws-of-a-merlion/#comments</comments>
		
		<dc:creator><![CDATA[Walter]]></dc:creator>
		<pubDate>Wed, 04 Apr 2007 23:55:00 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[attractions]]></category>
		<category><![CDATA[leisure marketing]]></category>
		<category><![CDATA[personal]]></category>
		<category><![CDATA[sentosa]]></category>
		<guid isPermaLink="false">http://coolerinsights.com/uncategorized/2007/04/in-the-jaws-of-a-merlion/</guid>

					<description><![CDATA[<p>Last Sunday morning, I took my family to Sentosa and spent a couple of hours there. We visited Sentosa&#8217;s Merlion, which is a 10-storeyed attraction on the island and also spent some time walking around the island. Despite being very regular visitors to Sentosa (which is pretty close to my home near Mount Faber), I [&#8230;]</p>
The post <a href="https://stg.coolerinsights.com/2007/04/in-the-jaws-of-a-merlion/">In the Jaws of a Merlion</a> first appeared on <a href="https://stg.coolerinsights.com">Cooler Insights</a>.]]></description>
		
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			<slash:comments>13</slash:comments>
		
		
			</item>
		<item>
		<title>How Resorts World Can Succeed</title>
		<link>https://stg.coolerinsights.com/2006/12/how-resorts-world-can-succeed/</link>
					<comments>https://stg.coolerinsights.com/2006/12/how-resorts-world-can-succeed/#comments</comments>
		
		<dc:creator><![CDATA[Walter]]></dc:creator>
		<pubDate>Sun, 10 Dec 2006 02:00:00 +0000</pubDate>
				<category><![CDATA[Blog]]></category>
		<category><![CDATA[attractions]]></category>
		<category><![CDATA[sentosa]]></category>
		<category><![CDATA[tourism]]></category>
		<guid isPermaLink="false">http://coolerinsights.com/uncategorized/2006/12/how-resorts-world-can-succeed/</guid>

					<description><![CDATA[<p>Aerial view of Genting&#8217;s winning bid Resort World, courtesy of Channelnewsasia By now, the news would already have been out. Genting International and Star Cruises, the widely-anticipated front runner in the $5 billion plus Sentosa Integrated Resorts stakes, had won the bid. While the design of their Resorts World may not match the architectural statement [&#8230;]</p>
The post <a href="https://stg.coolerinsights.com/2006/12/how-resorts-world-can-succeed/">How Resorts World Can Succeed</a> first appeared on <a href="https://stg.coolerinsights.com">Cooler Insights</a>.]]></description>
		
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			<slash:comments>6</slash:comments>
		
		
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