quality | Cooler Insights

Indulge Your Senses with LUPICIA Teas

Walter — Sat, 22 Jun 2013 02:36:00 +0000

One of the oldest beverages known to man, teas have always held pride of place in many cultures. All around the world, festive occasions like weddings and birthdays are marked with tea ceremonies. While the English are known to obsess over their afternoon teas, many Asian cultures too have embraced tea as the healthier drink […]

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Four Tools to Improve Productivity

Walter — Wed, 06 Mar 2013 17:46:00 +0000

What tools can companies use to improve their productivity? Consider using these four tools to map out key processes, identify gaps, and improve efficiencies.

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6 Reasons Why I Love Japanese Food

Walter — Sat, 08 Dec 2012 10:32:00 +0000

This platter of sushi and sashimi tastes every bit as good as it looks! Oishii desu ne! “Irrashaimase!” Meaning “Welcome!”, that ubiquitous greeting at Japanese restaurants everywhere immediately sets the tone for a unique gastronomic experience. You know that you’re all set for an enjoyable encounter, and more often than not, you walk away satisfied […]

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Hell Hath No Fury Like a Customer Scorned…

Walter — Thu, 08 Feb 2007 00:10:00 +0000

Was horrified by Victor Koo’s recent post on his mis-encounters with a certain leading bank in Singapore. It is certainly not just an isolated incident since I heard so many horror service stories. I don’t know if you guys have watched this video about a customer’s frustrated attempt to cancel his AOL account. Vincent Ferrari […]

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Why Japanese Service is Ichiban

Walter — Sat, 23 Dec 2006 01:45:00 +0000

Even fish mongers treat you like a god! A key reason why I enjoyed my recent vacation to Hokkaido so much was the customer experience. Let’s face it. Japanese service quality is light years ahead of ours. Almost everybody I know who visited Japan raved about it. However, they do also have certain chinks in […]

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Now That’s What I Call Service!

Walter — Wed, 15 Nov 2006 09:31:00 +0000

I came across this post from marketing guru Seth Godin about service on an airline. Thought it was interesting enough to share. Joel Spolsky shares this great story from a flight attendant: Alright, I am gonna dote on my company for a few minutes. As most everyone on here is probably familiar with, last night […]

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