Courtesy of Pan Pacific Hotels Group
Can you enjoy delicious cuisine, reduce your environmental impact, and feed the underprivileged – all at the same time?
Thanks to these executive chefs from the Pan Pacific Hotels Group, you now can!
Tag: hotels
The True Price of Excellent Service in Singapore
Read in The Straits Times and Channel News Asia today that almost four-fifths of Singapore consumers are willing to pay more for excellent service. Internationally, we rank second only to India – and are on par with the United States – for consumers willing to pay more for good service.
Here are the key findings reported in mainstream media based on the study by American Express and Ebiquity:
Can We Make Singapore Tourists More Happy?
Oh dear! Customer satisfaction has dropped this year, according to a survey done by the Institute of Service Excellence (ISES).
Reading various reports in The Straits Times, TODAY and Business Times, several sobering statistics await us:
Why No Service (Or Self-Service) May Be The Best Service
What is fabulous service? How do you define a “delightful experience”?
To many, an exceptional encounter is a heroic one, epitomised by a smiling human being who jumps through flaming hoops to provide memorable encounters.