differentiation | Cooler Insights

Surviving Disruptive Innovations

Walter — Thu, 14 Mar 2013 18:34:00 +0000

How can incumbent players defend themselves against disrupters? Consider the five barriers to disruption and how these can be used to sustain your business.

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Zag: A Book Review

Walter — Sun, 04 Mar 2012 23:37:00 +0000

What can companies do to compete in a world of extreme clutter? The answer lies in creating a ZAG strategy (when others zig - you zag).

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Contrarian Competitive Strategies

Walter — Tue, 15 Mar 2011 21:20:00 +0000

Source of image Have you noticed how businesses, like humans, tend to adopt a herd mentality? Some examples: – Opening and closing hours of retail shops (normally 10 am to 10 pm, with extended hours only during festive breaks) ) – Provision of banking services, which tend to aggregate towards rigid operating hours, e-banking, ATMs […]

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Replace Without Question

Walter — Sat, 16 Dec 2006 13:26:00 +0000

Just got back from a fabulous holiday in wintry Hokkaido. Will blog about it soon. Meanwhile, another brilliant example of how service should be from Seth Godin. No questions asked and no serial number, receipt, warranty card or other forms of authentication needed. Just what we need here in “black and white” Singapore. Laurie writes, […]

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