Got this cool graphic of how fans are created and spawned while surfing Church of the Customer recently. Created by Geno of Brain on Fire from a mashup of Church of the Customer’s loyalty ladder and David Armano’s diagram, it shows in a nifty way how one can reach out to various communities and parties through the Word of Mouth effect.
Now this is what I call a virtuous cycle!
Church of the Customer’s Ben McConnell pointed to this interesting bit of research by BIGresearch recently. Apparently, advertisers have been making all the wrong investments in mass media advertising when most people still relies on family and friends to give their recommendations on what to buy.
According to BIGresearch:
As more marketers seek to make media expenditures accountable to the bottom line growth of their company, the consumers in the survey don’t seem to be on the same page as advertising expenditures. When asked which media most influence their purchase decision for various product categories, consumers’ choices are rarely in line with advertisers expenditures.
Ben McConnell and Jackie Huba has created the 4 Fs of citizen marketers. This is an elegant idea which distills some of the types of bloggers and new media activists you find in the blogosphere.
The 4 Fs are:
1) Filters